Biblio

C. Lusthaus, Adrien, M. - H., Anderson, G., Carden, F., y Montalvan, G. P., Organizational assessment : a framework for improving performance. Ottawa, Ont, Canada: Inter-American Development Bank, 2002, p. 210 p.

C. Lusthaus, Adrien, M. - H., Anderson, G., y Carden, F., Enhancing organizational performance : a toolbox for self-assessment. Ottawa, Ont, Canada: International Development Research Centre (IDRC), 1999, p. xiv, 129 p. : boxes, fig.