Biblio

S. Coates, Sansom, K., Kayaga, S., V. Chary, S., Narender, A., y Njiru, C., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 3. PREPP : utility consultation with the urban poor. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. xi, 111 p. : 24 boxes, 13 fig., 16 tab.

S. Kayaga y Sansom, K., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 5. Sample strategic marketing plan for water services in Kampala city, Uganda. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. viii, 108 p. + 4 p. annexes : 7 boxes, 4 fig., 38 tab.

S. Coates, Sansom, K. R., y Kayaga, S., «Customer relations management. Part A : Introduction for urban water and sewerage authorities in developing countries», vol. no. 514. Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, Loughborough, UK, p. vii, 66 p. : boxes, fig., tabs., 2001.