Title | Performance indicators for water supply services |
Publication Type | Book |
Year of Publication | 2006 |
Authors | Alegre, H, Baptista, JM, Cabrera, E, Cubillo, F, Duarte, P, Hirner, W, Merkel, W, Parena, R |
Secondary Title | Manuals of best practice series / IWA |
Pagination | xviii, 289 p. : 28 fig., 73 tab. |
Date Published | 2006-01-01 |
Publisher | IWA Publishing |
Place Published | London, UK |
ISBN Number | 9781843390510 |
Keywords | benchmarking, efficiency, financial management, guidelines, indicators, maintenance, management information systems, personnel management, sdiman, wastage, water authorities, water balance, water distribution, water quality monitoring |
Abstract | Second edition of the IWA Performance Indicator System for water services manual, first published in 2000. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. A large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. The manual includes a new version of the software Sigma Lite incorporating all the new developments and an improved graphical user interface. |
Notes | Includes references |
Custom 1 | 202.5, 202.6 |
Custom 2 | CD-ROM to accompany book! |