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Colorado Springs Utilities, USA, reengineered its Treatment Services Division to improve its competitiveness. The most significant change was a move from a hierarchical structure to a team-based organization.

TitleAchieving competitiveness through cultural change
Publication TypeJournal Article
Year of Publication1998
AuthorsAsh, L., Rettie, M.J.
Paginationp. 47-56 : 1 fig., 1 tab., boxes, photogr.
Date Published1998-06-01
PublisherAmerican Water Works Association
Place PublishedDenver, CO, USA
Keywordsadministration, cost savings, participatory methods, sdiman, usa, water authorities, water treatment plants
Abstract

Colorado Springs Utilities, USA, reengineered its Treatment Services Division to improve its competitiveness. The most significant change was a move from a hierarchical structure to a team-based organization. The utility also adopted workforce flexibility, skill-based compensation and unattended plant operation. All employees were involved in the change process. The optimization process resulted in annual savings of US$ 2 million, more productive and involved employees, and satisfied customers.

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