Billing and revenue collection systems for Empresa Mocambicana de Aguas (EMA)

In an attempt to improve service delivery within Maputo, Águas de Moçambique (AdeM) recently signed a contract with Empresa Moçambicana de Águas (EMA) to operate and manage water supply in the Bairro of Liberdade. EMA is a relatively small water company that is currently contracted to operate the water distribution system in the coastal town of Vilankulo and is now planning to establish itself as the operator of Liberdade Bairro and a new supply being planned in the Municipality of Matola, to the west of Maputo. To this effect Water and Sanitation for the Urban Poor (WSUP) was requested by FIPAG in Maputo to work with the EMA and to support their development. In this regard, EMA has specifically requested assistance to develop its billing and revenue collection capacity in order to be able to serve the the Bairro of Liberdade. To meet this request, WSUP has contracted National Water and Sewerage Corporation (NWSC) of Uganda to
develop, set‐up and implement an effective and efficient billing and collection system for EMA. [authors abstract]