Alabaster, G., «Improving water operator finances through better practices : experiences from East Africa», Water 21, pp. p. 33-35 : 3 fig., 2 tab., 2011.

Ghana, Ministry of Local Government and Rural Development -GH, «Functional & organisational assessment tool (FOAT) : operational manual». Ghana, Ministry of Local Government and Rural Development, Accra, Ghana, p. iii, 31 p., 2010.

Rojas, J., Zamora, A., Paola Tamayo, S., García, M., y Smits, S., «Models for support to sustainability to community-based management in Colombia», in Proceedings of the international symposium on rural water services : providing sustainable water services at scale, 13-15 April 2010, Kampala, Uganda, , 2010, pp. P. 64-65.

Mugisha, S. y Brown, A., «Patience and action pays : a comparative analysis of WSS reforms in three East African cities», Water policy : official journal of the World Water Council, pp. p. 654-674 : 3 fig., 4 tab., 2010.

Smits, S. y Suazo, D., «Strengthening transparency and accountability in community-based management in Honduras», in Proceedings of the international symposium on rural water services : providing sustainable water services at scale, 13-15 April 2010, Kampala, Uganda, , 2010, pp. P. 76-77.

Locussol, A. y Ginneken, M. van, «Template for assessing the governance of public water supply and sanitation service providers», vol. no. 23. World Bank, Washington, DC, USA, p. iv, 31 p. : fig., tab., 2010.

WaterAid -Accra, GH, «An assessment of local authorities donor fund management systems report». WaterAid, Accra, Ghana, p. 78 p. : 2 fig., 4 tab., 2009.

Alfaro Fernandois, R., Fomento de la eficiencia de las empresas estatales de agua potable y saneamiento, vol. no. 141. Santiago, Chile: United Nations Economic Commission for Latin America and the Caribbean (ECLAC), 2009, p. 74 p. : 15 boxes, 5 fig., 2 tab.

ANTEA -Orleans, FR, «Programme d’application de la reforme du systeme de gestion des infrastructures hydrauliques d’alimentation en eau potable en milieux rural et semi urbain : rapport de capitalisation finale du programme». ANTEA, Orleans, France, p. 123 p. : tab., 2009.

Iza, A. y Stein, R., RULE : reforming water governance. Gland, Switzerland: IUCN - International Union for Conservation of Nature, 2009, p. 128 p. : boxes, fig., photogr., tab.

Castro, V., Msuya, N., y Makoye, C., «Sustainable community management of urban water and sanitation schemes : (a training manual)». Water and Sanitation Program - African Region, Nairobi, Kenya, p. 52 p. : boxes, fig., tab., 2009.

Castro, J.E. y Heller, L., Water and sanitation services : public policy and management. London, UK: Earthscan, 2009, p. xxvii, 363 p. : 1 box, 28 fig., 34 tab.

McGregor, J.L., «Change of water and sanitation services management model in small towns with a participatory approach : a summary of guidelines». Water and Sanitation Program - Latin American and Carribean Region, Lima, Peru, p. 30 p. : fig., tab., 2008.

Sy, J. y Setiawan, D., «Community-managed water supply systems and their experience in mutual support and pooling arrangements (Indonesia)». Water and Sanitation Program - East Asia and the Pacific, WSP-EAP, Jakarta, Indonesia, p. 33 p. : 10 fig., 10 tab., 2008.

Ghana. Ministry of Local Government, Rural Development & Environment -GH, «FOAT provisional results (2008)». Ghana, Ministry of Local Government, Rural Development and Environment, Accra, Ghana, p. 41 p., 2008.

Ginneken, M. van y Kingdom, B., «Key topics in public water utility reform», vol. no. 17. World Bank, Washington, DC, USA, p. viii, 53 p. : 28 boxes, 5 fig., 1 tab., 2008.

Khan, F., Riaz, M., Hussain, I., Syed, R., y Javed, B., «Performance benchmarking in four TMAs of Peshawar NWFP Pakistan», presented at the 2008-11-19, Delft, The Netherlands, 2008, p. 14 p.

Agrawal, P.C., «Performance improvement planning : developing effective billing and collection practices». Water and Sanitation Program - South Asia, New Delhi, India, p. 26 p. : 15 boxes, 1 tab., 2008.

Pilgrim, N., Samuel, S., y Water and Sanitation Program - South Asia -New Delhi, IN, «Success story in Kerala : local governments and user groups plan and implement large water supply schemes». Water and Sanitation Program - South Asia, New Delhi, India, p. 11 p. : 5 boxes, 1 fig., photogr., 3 tab., 2008.

Muller, M., Simpson, R., y Ginneken, M. van, «Ways to improve water services by making utilities more accountable to their users : a review», vol. no. 15. World Bank, Washington, DC, USA, p. xii, 90 p. : 27 boxes, 21 fig., 2008.

Adem, J., Hailu, D., y Desalegn, B., «Assessment of school water supply, sanitation and hygiene in Shebedino Wereda, Southern Nations Nationalities and Peoples Regions», vol. no. 4. Plan Ethiopia, Addis Ababa, Ethiopia, p. v, 50 p. : 8 pictures, 7 tab., 2007.

Conyers, D., «Decentralisation and service delivery : lessons from Sub-Saharan Africa», IDS bulletin, pp. p. 18-32, 2007.

Katooka, O., «Evaluation of the effects of water demand management on consumer behaviour in Zambia : case study of the Lusaka peri urban areas. », vol. no. 2007-15. UNESCO-IHE Institute for Water Education, Delft, The Netherlands, p. xii, 116 p. : 13 fig., 48 tab., 2007.

House, S., «How to make WASH projects sustainable and successfully disengage in vulnerable contexts : a practical manual of recommendations and good practices based on a case study of five ACF -IN water, sanitation and hygiene projects». Action Against Hunger International Network, ACF, Paris, France, p. 202 p. : fig., 2007.

Schouten, T., Mizyed, B., Al-Zoubi, R., Abu-Elseoud, M., y Abd-Alhadi, F.T., The inside story: process documentation, experiences from EMPOWERS. Amman, Jordan: Inter-Islamic Network on Water Resources Development and Management, INWRDAM, 2007, p. 32 p. : boxes, photogr.