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Ensuring long-term services on a large scale. Read more...
A water service consists of certain characteristics, such as quantity, quality, and continuity. Read more...
Service Delivery Indicators (SDIs) are being developed in Uganda to supplement the national 11 golden indicators Read more...
How stakeholder cooperation enhances water facilities, as this video shows. Read more...
Interview with Patrick Moriarty on how WASHCost and Triple-S effect change in rural water and sanitation service delivery. Read more...
A special issue of ' Water Alternatives' journal looks at trends in water services in rural areas. Read more...
The head of Kabarole District in Western Uganda has renewed a pledge to work with Triple-S on ways of improving the levels and sustainability of rural water services. Richard Rwabuhinga, Chairperson of Kabarole District local government, welcomed the Triple-S annual review and planning meeting to... Read more...
How can we, as a collective sector, improve in providing WASH services that last? Read more...
Service delivery models describe the practical implementation of water service provision as part of a service delivery approach Read more...
Stakeholders in the water, sanitation and hygiene (WASH) sector in the Northern Region of Ghana have met to form a learning platform, the Regional Level Learning Alliance (RLLAP), in Tamale. It is to promote the sharing of ideas, knowledge and synchronise project activities and initiatives for... Read more...
Want to know how your organisation scores in sustainability performance? Complete the online self-assessment form and find out if your organisation’s sustainability policies and practices are strong or need improvement. Read more...
Eighteen senior water service professionals from Timor-Leste, Ghana, Uganda, India, Burkina Faso, Belgium, and The Netherlands gathered from 12 to 16 November 2012 in The Netherlands to participate in the training event: ‘An Introduction to the Concepts of Service Delivery: The Role of the Service... Read more...
The literature review on service delivery concepts looks at how service delivery is defined and implemented in other sectors as health, electricity... Read more...
Global monitoring reports, such as the Joint Monitoring Programme for water supply and sanitation, indicate that water and sanitation coverage is increasing over time. Read more...
Jeremiah Atengdem is the Regional Learning Facilitator of the Triple-S Project in the Northern Region of Ghana. In this presentation he explains how the project is piloting the Service Delivery Approach in the East Gonja District. Read more...
What makes a good monitoring system? They feed into local level planning and decision-making, are realistically designed with existing resource... Read more...
In rural Mozambique, nearly 35% of water facilities are not working or in need of repair. The National Directorate of Water [DNA: Direcção Nacional de Águas] is confronting this problem by catalysing the process for sector reform. DNA adopted the service delivery approach—to essentially improve... Read more...
The Community Water and Sanitation Agency (CWSA) is in the process of finalising a number of service delivery documents to guide the rural water and sanitation sub-sector in Ghana. The documents will critically enhance service delivery in the rural water sector. Read more...
Scale, and associated words and phrases, such as ‘scaling up’, ‘large scale’, ‘appropriate scale’ and ‘economies of scale’ are both central to development discourse and often misunderstood or interpreted in different ways. As scale is at the heart of IRC’s work on services delivery, this note seeks... Read more...